Shipping policy

HOUSE OF VENZ — SHIPPING POLICY

At House of Venz, we carefully prepare every order before it is shipped. Please read the information below before placing your order.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Because some of our pieces are made-to-order, please allow the processing time stated on the product page before your order is shipped.

Processing times may vary depending on the item, order volume, and whether the item is made-to-order or ready to ship.

NIGERIA SHIPPING

We ship orders to locations across Nigeria.

Available delivery options and shipping costs will be displayed at checkout based on your delivery location.

Delivery times may vary depending on your location and the courier service used. Delays may occasionally occur due to circumstances outside our control.

INTERNATIONAL SHIPPING

We offer international shipping to selected countries.

International shipping costs and available delivery options will be calculated and displayed at checkout based on the destination.

International delivery times may vary depending on the destination, courier, customs clearance, and other factors outside our control.

CUSTOMS, DUTIES & TAXES

International customers may be required to pay customs duties, import taxes, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

House of Venz is not responsible for delays caused by customs clearance.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

Please carefully check your information before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be sent again.

TRACKING

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Please allow some time for tracking information to become active after shipment.

DELIVERY DELAYS

While we work with our delivery partners to ensure timely delivery, House of Venz cannot guarantee delivery dates.

We are not responsible for delays caused by courier services, customs, weather, public holidays, strikes, incorrect addresses, or other circumstances beyond our control.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or has not arrived within the expected delivery period, please contact us at houseofvenz11@gmail.com with your order details.

If your order arrives damaged, please take clear photos of the package and item and contact us as soon as possible.

CONTACT US

For shipping questions or concerns, please contact:

House of Venz

Email: houseofvenz11@gmail.com