Refund policy

HOUSE OF VENZ — RETURN & REFUND POLICY

At House of Venz, every order is prepared with care and attention to detail. Please read our return and refund policy carefully before placing your order.

ORDER CANCELLATIONS
Orders may be cancelled within 15 minutes of placing the order. After 15 minutes, cancellations may no longer be accepted because your order may have entered processing or production.

RETURNS
For eligible ready-to-order items, customers may request a return within 30 days of receiving the item.

To be eligible for a return, the item must be:

  • Unworn and unused
  • In its original condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by proof of purchase

Items that have been worn, washed, altered, damaged, stained, or otherwise used are not eligible for return.

MADE-TO-ORDER / CUSTOM ITEMS
Because made-to-order and personalized pieces are produced specifically for each customer, they are generally not eligible for returns or refunds due to change of mind, incorrect size selection, or personal preference.

Please carefully review the size guide and product details before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order immediately after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at houseofvenz11@gmail.com with your order number and clear photos/videos of the issue.

We will review the issue and, where appropriate, arrange a replacement, repair, or another suitable resolution.

SIZE SELECTION
Customers are responsible for selecting the correct size when placing an order. Please check our size guide carefully before completing your purchase.

For made-to-order pieces, customers are responsible for providing accurate measurements where measurements are requested.

REFUNDS
If a return is approved, we will confirm the refund amount and method of refund with you.

Refunds will generally be issued to the original payment method where possible. Processing times may vary depending on the payment provider or bank.

RETURN SHIPPING
Unless an item is defective, damaged, or incorrectly supplied by House of Venz, the customer may be responsible for the cost of returning the item.

For international returns, the customer may also be responsible for applicable return shipping costs, customs charges, duties, or other fees unless otherwise agreed by House of Venz.

EXCHANGES
We do not guarantee direct exchanges. Where an exchange is approved, we may instead require the original item to be returned and a new order to be placed.

FINAL SALE ITEMS
Items clearly marked as Final Sale are not eligible for return, refund, or exchange, except where required by applicable law or where the item is defective or incorrectly supplied.

INTERNATIONAL CUSTOMERS
International customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

CONTACT US
For questions regarding returns, refunds, or your order, please contact:

House of Venz
Email: houseofvenz11@gmail.com